Shipping Information
Your order is processed within 24 hours and will usually be shipped by the next business day. If there is a back order situation, you will be notified by email. Family Pet Store USA is not responsible for misdirected or undeliverable packages. We ship USPS and delivery times vary depending on where in the country you are located.
Return Policy
Return Policy You may return any item purchased from Family Pet Store USA for a full credit or refund, keeping the following in mind: Items should be in new condition (Unopened) with original packaging and the item is returned to us within 30 days of receipt.
You contact Family Pet Store USA and receive a RMA number Prior to returning the Item.